We are a customer service focused company and our goal is to offer the best possible service to YOU, our customer.
We offer easy returns and exchanges. If you are not happy with your purchase simply return the item within 30 days of delivery and we will credit your account, or exchange the item for another selection. You MUST request a Return Authorization Number via email to firstname.lastname@example.org all returns without a Return Authorization will be refused. Shipping charges are non-refundable. Upon delivering your Return Authorization Number we will also forward instructions on how to return an item. All items must be clean and unworn or altered; all pre-packaged items must be returned with original tags attached and in original packaging. We define worn as an item left on longer than is necessary to determine if it fits.
For health reasons and by Federal Law, panties attached to lingerie should NOT be tried on unless you intend to keep them. Please remember to wear a liner when trying on an outfit that has a panty.
Payment and Sales Tax
We are located in Canada and do not charge U.S buyers Tax.
Canadian orders tax is included in the total price of the garments.
All orders are payable in U.S. funds.
We accept Visa, Mastercard, American Express and Discover online via our PayPal Secured Shopping Checkout system.
You may also do a funds transfer from your checking or savings account using PayPal to ensure no delays in your order.
If you wish to order by printing our order form and mailing with a certified cheque or money order please contact us. Please understand that these orders have a longer processing time.
Elegant Dreams Boutique offers FLAT RATE SHIPPING
Free shipping on orders over $100.00
Standard Shipping Canada Post- all orders are insured.
All packages are wrapped and shipped discreetly in plain packages with EGD label.
Customs and Import Duties
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Elegant Dreams Boutique does not collect duties or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
Privacy and Security Statement
Any information we obtain from our customers is used SOLELY for the purpose of processing your orders or answering any questions you may have.
We utilize PayPals secure server so that your information is kept private and cannot be viewed by others over the Internet.
Any information gathered from our customers is never sold or rented to any parties or companies other than Elegant Dreams Boutique. We respect the privacy of our customers and do not share any information that we retrieve with anyone else in any form.
If in doubt always choose the larger size. Lingerie does tend to fit small.